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Privacy Policy

Introduction
Selene Shop, the first esoteric shop selling handcrafted items of its own production, can only start with the protection of the privacy of all those who are part of it. This means that we will protect the personal information of all visitors who access our websites or services through any app, platform or mobile device (collectively, the “Services”).

This Privacy Policy (“Privacy Policy”) explains how Selene Shop, our subsidiaries and our affiliates collect, share and use your personal information. You will also find information on how you can exercise your privacy rights. By using our Services you agree that Selene Shop uses your personal information as described in this Privacy Policy. The terms “us”, “us” or “our” refer to Selene Shop and any term not defined in this Privacy Policy is defined in our General Terms and Conditions.

Information we collect from you and reasons
The personal information we may collect about you generally falls into the following categories:

Information you volunteer
Some parts of our Services may ask you to provide personal information on a voluntary basis.

for example:

Registration Information: When you create a Selene Shop account, register or fill out forms with respect to the Services, we collect information about you, including your name, address, phone number, email address and password.
Transaction Information: We collect information about your Orders, including payment information (for example, your credit card number) using the secure services of our payment processors. Payment transactions are contracted to our payment processors and we do not store your credit card information in our systems. We also collect delivery details (for example your physical address) to complete each order.
Information regarding your marketing preferences: We collect information about your preferences to receive marketing information every time you sign up or unsubscribe.
Comments: When you post messages and reviews of the Services or contact us, for example with a question, a problem or a comment, we collect information about you, including your name and the content of your request for information. If you contact our customer support teams, we will record and retain the recording of your conversation for qualitative training purposes and to help you resolve your information requests.
Information we collect automatically
When you access our Services, we may collect some information directly from your device. In some countries, including countries in Europe, this information may be considered personal information under applicable data protection laws.

for example:

Information on activities: We collect information about your use of the Services and information about you from the content you create and from notifications or messages that you post or send or that emerge from your searches that you watch or interact with.
Cookies and similar technologies: We use cookies and similar tracking technology to collect and use personal information about you (as an example your Internet Protocol (IP) address, your device ID, your browser type when, with how often and for how long do you interact with the Services), also in order to facilitate advertising in relation to their respective interests.
For more information on the types of cookies and similar technologies we use, the reasons and methods of controlling the same technologies, see our Cookie Policy.

Information we obtain from third-party sources

From time to time, we may receive personal information from third-party sources, including advertising networks, but only if we have verified that third parties have received your consent to process the information or otherwise have legal authorization or legally share your personal information with we. This information could include your probable demographic group.

for example:

Analytical Reports and Surveys for Market Research: We collect information from affiliated third parties about how you respond and interact with our marketing campaigns in order to tailor our marketing and services.
We may also receive aggregated information in the form of audiences from third-party sources to display targeted advertising on digital properties *** managed by companies such as Facebook and Google.
Our use of the information collected
Examples of how we could use this information include:

Information you volunteer
Registration information
The registration information you provide when you create an account

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