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FAQ

Prices

The prices listed on our site are indicative and are subject to change without notice.
In any case, the price that will prevail will be specified in the order confirmation will be sent to the customer
following the sending of an order.
Prices do not include just transport except where expressly indicated.

Orders
There is no minimum order.

PRODUCT AVAILABILITY

The computer system and ‘designed to ensure the “immediate order fulfillment and avoid unnecessary customer expectations; it in fact, indicates in real time, in its electronic catalog, product availability and “any condition of unavailability. For the intrinsic characteristics of the electronic trading system adopted on the site seleneshop.net it is based on the exact correspondence of items in stock with what you see in the catalog on-line, to the completion of the purchase manifested through the purchase process, the goods selected by the consumer and listed in previous stages with the confirmation of “buy and ‘made available to other users and therefore can be purchased by other customers. However it is not liable to malfunction of the servers then update lock constant availability of goods, displayed on shop. In any case you will be notified via email of any problems related to availability, so in case of purchase with payment by bank transfer, please always wait for the email from our operators before you do so, in the event of unavailability of the product you will immediately to repay the monies.

ACCEPTANCE OF ORDER / CONCLUSION OF CONTRACT

The purchase of the request is processed through the following
phases:
1. With the “sending the order, the customer sends in Selene Shop
a proposal to purchase the product or products selected.
2. Selene Shop will immediately send an order confirmation email.
The Customer has 2 hours of time from the online “s order to communicate to Selene Shop its possible cancellation, by sending an e-mail using the form in the contacts, and then may be contacted for modification and / or cancellation of the order only to trading company in which the order and ‘was given, within 2 hours by sending an email using the form in the contacts. After this period of time the order will be considered tacitly confirmed and the customer authorizes the sales company to proceed with fulfillment and shipping of goods, as well as’ the collection in the time and manner decided by the customer when ordering.
3. This trading company will from then on only responsible for the execution of the order, working directly under the responsibility of all stages from order entry to delivery, collection at the service post sale and warranty.

Cancellation of an order

The customer can cancel the order by giving simple communication by e-mail by specifying the order number using the form in the contacts, as long as one has not yet been processed.

All our products are guaranteed for up to 20 days after shipping (unless otherwise indicated) and must be shipped warehouse. The returns must be shipped in their original packaging and must be authorized by our office, which will issue a return authorization.

The package must be returned to the customer at our sales, product exchanges will be made only after photographic evidence of breakage during transport.
To be able to use her guarantee on the goods purchased should be retained DDT (transport document) which will be sent for each order within the pack, or a copy of the invoice received by postal mail and / or email.

Europe shipments

Shipments are made by

Shipments UPS courier

UPS courier 15€ – (3-7 days)

Shipping in Italy?
Come on the site Selene Italy Shop to see the complete catalog!

Shipping Times

On average shipping times are 24 hours for all objects in the warehouse for products not in stock on average shipping time it becomes from 15-30 working days. Instead for mobile shipping times vary from 5 to 10 working days, this is because the furniture is produced for each new order.

 

We offer various payment systems, choose the one that suits you best

PayPal paymentPayment by PayPal / Credit Card

In this case the payment is made on Paypal circuit you can just enter your data once entered in the official page of Paypal. This payment costs 5% more because of the commissions which requires Paypal for payment. (The corresponding percentage in Euro will be calculated automatically)

Bank transferBank transfer

Free Method no commissions.

 

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